faq

Contact

If you have questions or inquiries about our products or company, please drop us a line at modernplumhome@gmail.com, call our office at 248-701-3599 or use the contact form below. We are happy to assist you.

Return and Exchange Policy

If you are not completely delighted with your purchase, you may return the item within 7-business days of receipt. Please mail the item along with your sales slip and we will issue a company check within 15-days. For exchanges, please indicate your preference, and we will ship out the new item. If an item is not in stock, we will notify you of our estimated ship date via email.

Trade Program

If you are an architect or interior designer and are procuring products for your clients, Modernplum offers a Trade Program with discounts on merchandise. If you are interested, please contact our offices and we will send a "To the Trade" form which registers your company with us.

Requesting a Swatch

We will send you swatches at your request. Please send us an email at modernplumhome@gmail.com or call the studio and provide your name and address. You should receive your swatches within one week. If you need an entire collection swatch booklet or request a custom color outside our normal swatch range, then please allow 7 business days for delivery. A $35 fee for these services will be invoiced in your delivery.

Linen Care

For wash care, we recommend for all natural fibers like linen and cotton that you use cool to warm water during the wash cycle and a warm dryer. Avoid high heat as it will accelerate unwanted shrinkage and break down the fiber faster. Smooth the linen by hand when it is about 90% dry. This will significantly reduce creases. Iron if needed.

Custom and Bespoke Orders

We realize that you may desire a custom color that is not in our regular fabric selections. We will work with you to provide swatches of fabrics that are suited to established color scheme and custom make any of our current products in your requested scheme. Custom orders typically require 15 business days to ship. Please inquire about pricing.

Looking for a one-of-a-kind piece? We can design and fabricate products that fit your specifications. Bespoke orders begin with a design and fabric approval process and then are custom produced for you. To begin the process, use the form below to contact us.

Wholesale

For inquiries on wholesale, please use the form below to contact us. 

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